Shipping policy
Shipping Policy
Last updated: July 31, 2026
Thank you for shopping with LUNAJIN. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).
Orders placed before 6:00 PM PST on a business day will begin processing the same day. Orders placed after 6:00 PM PST, on weekends, or on U.S. federal holidays will begin processing on the next available business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that order processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
2. Shipping Methods & Delivery Estimates
We currently offer the following shipping option for eligible U.S. orders.
| Shipping Method | Processing Time | Transit Time | Total Estimated Delivery | Cost |
|---|---|---|---|---|
| Standard Shipping | 1–3 Business Days | 7–12 Business Days | 8–15 Business Days | Free |
Delivery estimates begin after your order has been processed and shipped.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, remote delivery locations, or other circumstances beyond our control.
3. Shipping Carrier
Orders may be shipped using one or more trusted shipping partners, including USPS, UPS, DHL eCommerce, YunExpress, or other qualified delivery providers, depending on your delivery location and fulfillment requirements.
The shipping carrier used for your order will be shown in your shipping confirmation email and tracking information.
4. Shipping Destinations
We currently ship within the United States only.
At this time, we do not offer international shipping.
We are also unable to ship to:
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P.O. Boxes
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APO/FPO addresses
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to become available after the carrier scans your package.
If you have not received tracking information within 5 business days after placing your order, please contact us at hello@lunajin.com.
6. Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
LUNAJIN is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error after placing your order, please contact us immediately. We will do our best to update your address before the order is shipped; however, we cannot guarantee changes once processing has begun.
7. Delayed or Lost Packages
If your order has not arrived within 20 business days from the shipping date, please first check your tracking information for the latest delivery status.
If you still need assistance, please contact us at hello@lunajin.com.
If a package is confirmed to be lost during transit, we will work with the shipping carrier to investigate the issue and determine the most appropriate resolution, which may include a replacement shipment or refund where applicable.
8. Damaged Shipments
Please inspect your package immediately upon delivery.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
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Your order number
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Clear photographs of the damaged product
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Photos of the shipping packaging
After reviewing the information provided, we will determine the appropriate resolution in accordance with our Refund & Return Policy.
9. Split Shipments
Depending on product availability or fulfillment logistics, your order may be shipped in multiple packages.
If this occurs, you will receive separate tracking information for each shipment.
10. Customer Support
Our customer support team is available:
Monday – Friday
9:00 AM – 6:00 PM PST
Response Time: Within 1–2 business days
11. Contact Us
If you have any questions regarding shipping, please contact us:
Email: hello@lunajin.com
Phone: +1 (424) 454-1351
Business Address:
9630 Sierra Ave.
Fontana, CA 92335
United States