Shipping policy
Shipping Policy
Thank you for shopping with LUNAJIN. This Shipping Policy explains how we process, ship, and deliver your orders within the United States.
Order Processing
All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Coverage
We currently ship within the United States only. We do not offer international shipping at this time.
Shipping Costs
We offer FREE standard shipping on all U.S. orders. There is no minimum purchase requirement.
Estimated Delivery Time
Standard Shipping: 7 to 12 business days (including 1 to 3 business days of processing time). Delivery times are estimates and are not guaranteed. Actual delivery may vary based on your location, carrier performance, seasonal demand, or unforeseen delays.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow 24 to 72 hours for tracking information to update in the carrier's system. If you have not received tracking details within 5 business days of placing your order, please contact our support team.
Incorrect Shipping Address
Please make sure your shipping address is accurate and complete at checkout. LUNAJIN is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout. If you notice an error in your address, contact us immediately before your order ships.
Delayed or Lost Packages
If your order is delayed beyond the estimated delivery timeframe, please check your tracking information first, then contact the shipping carrier directly. If you need further assistance, reach out to our support team. If a package appears to be lost, we will work with the carrier to investigate and help resolve the issue.
Damaged Items
If your order arrives damaged, please take clear photos of the item and its packaging and contact us within 48 hours of delivery. Include your order number and the photos in your message so we can resolve the issue quickly.
Split Shipments
Some orders may ship in separate packages depending on inventory availability. If this happens, you will receive a separate tracking number for each shipment.
Contact Us
LUNAJIN
Email: hello@lunajin.com
Phone: +1 (424) 454-1351
Business Address: 1 Mills Cir, Ontario, CA 91764, United States
We respond to all inquiries within 1 to 2 business days.