Refund policy

Refund & Return Policy

Last updated: July 31, 2026

At LUNAJIN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to make the return and refund process simple, transparent, and fair.

1. Return Eligibility

We offer a 30-day return policy. You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, your item must meet all of the following conditions:

  • Delivered within the last 30 days

  • Unused and in its original condition

  • Returned in its original packaging

  • Accompanied by proof of purchase or your order confirmation

  • Not marked as Final Sale or otherwise listed as non-returnable

Items that do not meet these conditions may not be eligible for a refund.

2. No Restocking Fees

LUNAJIN does not charge any restocking fees.

If your return is approved, you will receive your eligible refund without any restocking fee deductions.

3. How to Start a Return

To request a return, please email hello@lunajin.com with:

  • Your order number

  • The reason for your return

  • Photos of the item (if it is damaged, defective, or incorrect)

Our customer support team typically responds within 1–2 business days.

If your return request is approved, we will provide:

  • Return authorization

  • Return instructions

  • The return shipping address

  • Any additional information needed to complete your return

Please do not send any item back without receiving return authorization, as unauthorized returns may not be accepted.

For your protection, we recommend using a trackable shipping service, as we cannot be responsible for returned packages that are lost during transit.

4. Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping cost.

If your return is approved because the item arrived damaged, defective, or incorrect, LUNAJIN will provide an appropriate resolution at no additional cost to you.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us at hello@lunajin.com within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping package (if applicable)

After reviewing the information provided, we will determine the most appropriate resolution based on the nature of the issue.

Our resolutions may include:

  • Replacement — If the same product is available and the issue is confirmed.

  • Reshipment — If your package was lost during transit or a shipping-related issue has been verified.

  • Full Refund — If a replacement or reshipment is not available or is not appropriate.

  • Partial Refund — In limited situations where both parties agree that a partial refund is the most appropriate resolution.

We reserve the right to request additional information before making a final decision.

6. Non-Returnable Items

For hygiene, safety, and product-specific reasons, the following items are not eligible for return or refund:

  • Opened or used skincare or cosmetic products

  • Personalized or custom-made items

  • Gift cards

  • Perishable goods

  • Final Sale items

If you are unsure whether your item is eligible for a return, please contact us before submitting your request.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, you may request a return for your original purchase (if eligible) and place a new order after your return request has been approved.

8. Refund Process

Refund processing begins after your returned item has been received and successfully inspected.

Returned items are generally inspected within 3 business days after they arrive at our return facility.

Once the inspection has been completed, you will receive an email confirming whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days from the date of approval.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact hello@lunajin.com, and we will be happy to assist you.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: hello@lunajin.com

Phone: +1 (424) 454-1351

Business Address:
9630 Sierra Ave.
Fontana, CA 92335
United States