FAQs
Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
We offer free standard shipping within the United States.
Orders are typically processed within 1–3 business days and delivered within 8–15 business days total, including processing and transit time.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, and other factors outside our control.
Do you ship internationally?
Currently, LUNAJIN ships within the United States only. We may expand our shipping destinations in the future.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–72 hours for tracking updates to appear in the carrier's system.
What happens if my order is delayed?
If your order is delayed, please check your tracking information for the latest updates.
If you need further assistance, contact us at hello@lunajin.com with your order number, and our support team will be happy to help.
Products
Where are LUNAJIN products sourced from?
LUNAJIN offers Korean-inspired skincare products selected with a focus on quality, everyday skincare needs, and customer experience.
Product details, ingredients, and usage information are provided on each product page to help customers make informed choices.
Are LUNAJIN products suitable for sensitive skin?
Many of our products are designed to support gentle skincare routines. However, everyone's skin is different.
We recommend reviewing product ingredients and performing a patch test before full use, especially if you have sensitive skin.
Are your products cruelty-free?
We are committed to offering products that align with responsible beauty practices. Please check individual product information for specific details.
Are LUNAJIN products vegan?
Vegan status may vary by product. Please review the ingredient information on each product page for specific details.
How do I choose the right product for my skin type?
You can explore our products based on your skincare goals, including hydration, brightness, smoothing, and daily care.
If you need assistance choosing a product, contact us at hello@lunajin.com.
Do you offer samples?
At this time, we do not offer samples. However, we appreciate customer feedback and suggestions for future products.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible unused and unopened products in their original condition.
Please review our full Return & Refund Policy for complete details.
How do I start a return?
To request a return, please contact us at hello@lunajin.com with your order number and reason for the return.
Our team will guide you through the process.
Contact Us
If you have any questions about these Terms & Conditions, our products, or services, please contact us:
LUNAJIN
Email: hello@lunajin.com
Phone: +1 (424) 454-1351
Address: 9650 Milliken Ave, Rancho Cucamonga, CA 91730, United States