Payment Policy

Payment Policy

Last updated: July 31, 2026

Thank you for shopping with LUNAJIN. This Payment Policy explains how payments are processed when you place an order through our website.

1. Accepted Payment Methods

We accept secure payment methods available at checkout, which may include:

  • Major credit and debit cards

  • Digital wallets

  • Other trusted payment methods supported during checkout

Available payment methods may vary depending on your location, device, and checkout availability.

2. Secure Payments

Your security is important to us.

All payments are processed through secure third-party payment providers using industry-standard encryption and security measures.

LUNAJIN does not store your complete payment card information on our servers.

3. Currency

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

If your payment method is issued outside the United States, your bank or payment provider may apply currency conversion fees or additional charges. These charges are determined by your financial institution and are not controlled by LUNAJIN.

4. Payment Authorization

When you place an order, your payment may be subject to authorization or verification by your payment provider before your order is accepted.

If payment authorization cannot be completed, your order may be delayed, declined, or cancelled.

5. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email within 24 hours, please:

  • Check your spam or junk folder.

  • Verify that the email address entered during checkout is correct.

  • Contact us at hello@lunajin.com if you still need assistance.

6. Failed or Declined Payments

If your payment is unsuccessful, please:

  • Confirm that your payment information is correct.

  • Ensure your billing details match your payment method.

  • Verify that sufficient funds or credit are available.

  • Contact your bank or payment provider if necessary.

  • Try another available payment method.

LUNAJIN is not responsible for fees or charges imposed by your bank or payment provider.

7. Billing

Your payment is generally processed at the time your order is placed.

If there is any issue with payment verification or order processing, we will contact you using the information provided during checkout.

8. Sales Tax

Where required by applicable law, sales tax will be calculated and displayed during checkout before you complete your purchase.

Any applicable taxes are determined based on the shipping destination and relevant legal requirements.

9. Fraud Prevention

To help protect our customers and prevent fraudulent transactions, certain orders may require additional payment verification before they can be processed.

If additional verification is required, our customer support team will contact you using the information provided with your order.

10. Contact Us

If you have any questions regarding payments, please contact us:

Email: hello@lunajin.com

Phone: +1 (424) 454-1351

Business Address:

9630 Sierra Ave.

Fontana, CA 92335

United States

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM PST

Response Time: Within 1–2 business days