Privacy policy

Privacy Policy

Last updated: July 31, 2026

At LUNAJIN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit our website or make a purchase.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Order Information

  • Products purchased

  • Order history

  • Customer service communications

Payment Information

Payments are securely processed by trusted third-party payment providers.

LUNAJIN does not store your complete payment card information on its servers.

Device & Website Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send shipping and order updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Comply with legal obligations

3. Sharing Your Information

We may share your information only when necessary with trusted service providers, including companies that help us:

  • Process payments

  • Fulfill orders

  • Deliver shipments

  • Operate our website

  • Detect fraud

We may also disclose information when required by applicable law or legal process.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance your shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

Security measures may include:

  • SSL (Secure Socket Layer) encryption during data transmission

  • Secure payment processing through trusted payment providers

  • Restricted access to customer information where appropriate

While we work to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Comply with legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When personal information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Request a copy of your personal data where applicable

  • Opt out of promotional marketing emails by using the unsubscribe link included in those emails

To exercise your privacy rights, please contact us at hello@lunajin.com.

We aim to respond to privacy requests within 30 days, or sooner where required by applicable law.

8. California & European Privacy Rights

Residents of California may have certain privacy rights under applicable California privacy laws.

Individuals located in the European Economic Area (EEA), the United Kingdom, or Switzerland may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

If you would like to exercise any applicable privacy rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions or privacy-related requests, please contact us:

LUNAJIN

Email: hello@lunajin.com

Phone: +1 (424) 454-1351

Business Address:

9630 Sierra Ave.

Fontana, CA 92335

United States